Help center
Support
We’re here to help with TestFlight access, pairing, and day-to-day ScreenBreak setup.
Contact
Email support@screenbreakapp.com. We typically reply as soon as we can during the beta.
Operator: Maverick Enterprise
Request TestFlight access
Common setup questions
How does pairing work?
ScreenBreak uses a short-lived six-digit pairing code. Enter the code on the device you want to authorize. The current app does not use QR camera pairing.
Why does ScreenBreak need Screen Time permission?
Parent controls rely on Apple’s Family Controls, Managed Settings, and Device Activity frameworks. You must approve Screen Time / Family Controls authorization on the controlled device for limits to apply.
How does sync work online and offline?
Settings sync with CloudKit. When devices are nearby, ScreenBreak can also use Multipeer Connectivity. Limits already applied on a child device continue while offline; changes sync again when connectivity returns.
Can another caregiver help manage devices?
Another parent can help when they use a paired parent role on their own device in the same family. Email caregiver invites are not available in the current app.
Does ScreenBreak track location?
No. The current ScreenBreak app does not collect GPS or continuous location history.
How are parent settings protected?
Parent settings can be protected with a Parent PIN and optional Face ID / device authentication on device.